Help & Support
Need a hand? We're here to help.
Orders & Delivery
- Track your order: Open the app and go to Profile → Order history to see the latest status of every order.
- Delivery times: Estimated delivery is shown at checkout. Most orders arrive within the estimated window.
- Change or cancel an order: Contact us as soon as possible — once an order is being prepared it may not be possible to change it.
Payments
- We accept cash on delivery and bank transfer.
- For bank transfer orders, upload your transfer slip from the order details page so we can confirm your payment.
Returns & Refunds
If something isn't right with your order, contact us within 7 days of delivery and we'll make it right. Refunds are issued to your original payment method.
Account
- Update your details: Go to Profile → Edit profile to change your name, email, or phone number.
- Delete your account: You can request account deletion from Profile → Request account deletion.
Contact Us
Still need help? Reach our support team:
- Email: support@megamartkorea.com
- Hours: Monday–Saturday, 9am–6pm (KST)